KOVA STORE POLICY

STORE POLICY

Welcome to KOVA.

These Store Policies are designed to provide clear and transparent information about purchasing from KOVA and to ensure a refined and reliable shopping experience for our customers.

By placing an order through our website, you acknowledge and agree to the terms outlined below, subject to your statutory rights under applicable UK consumer law.

ABOUT KOVA

KOVA is a women's fashion brand focused on refined, contemporary and timeless style.

Our collections are carefully selected with an emphasis on sophisticated silhouettes, versatile design and an elevated approach to modern women's fashion.

We are committed to providing our customers with a professional online shopping experience, from product selection through to delivery and Customer Care.

PRODUCTS & PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate and up to date.

However, colours may appear slightly different depending on your device, screen settings and lighting conditions.

Product availability, specifications and presentation may occasionally change without prior notice.

Where applicable, individual product pages provide information regarding:

Product details
Materials
Available colours
Available sizes
Size guidance
Care information

We recommend reviewing the information provided on the relevant product page before placing an order.

PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your shopping bag does not guarantee that the item will remain available until your order has been successfully placed.

In the event that an item becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution in accordance with applicable consumer law.

PRICING

All prices displayed on the KOVA website are presented in British Pounds Sterling (GBP) unless otherwise stated.

Prices may be updated from time to time to reflect changes in our products, promotions, operating costs or other business circumstances.

Any promotional price or discount offered by KOVA will be clearly displayed on the relevant product or promotional page.

Applicable delivery charges will be displayed separately at checkout.

Before completing your purchase, you will be able to review the total amount payable, including the product price and any applicable delivery charges.

KOVA reserves the right to correct genuine pricing or product information errors. If an error affects an order that has already been placed, we will contact the customer and provide an appropriate resolution in accordance with applicable consumer law.

ORDERS

When you place an order with KOVA, you will receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted and dispatched.

We reserve the right to contact you if there is an issue with your order, including product availability, pricing, payment or delivery information.

If an order cannot be fulfilled, we will provide an appropriate resolution and, where applicable, refund any payment received for the affected order.

PAYMENT

KOVA provides a secure checkout experience using the payment methods made available at checkout.

Available payment methods may vary depending on your location, device and payment provider.

All applicable payment options will be displayed before you complete your purchase.

You are responsible for ensuring that the payment and billing information provided during checkout is accurate

DELIVERY

KOVA currently offers delivery across the United Kingdom.

The estimated delivery time is up to 5 days from dispatch.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery estimates may occasionally be affected by circumstances outside KOVA's reasonable control.

For complete information regarding delivery, shipping charges and tracking, please refer to our Shipping & Returns Policy.

RETURNS & CANCELLATIONS

We want you to feel confident when shopping with KOVA.

For online purchases, UK consumer law provides customers with certain cancellation rights. In general, customers have 14 days from receiving their goods to notify the trader that they wish to cancel, followed by a further 14 days to return the goods. Certain exceptions may apply.

Returned products should be handled appropriately and returned in accordance with the applicable return requirements.

Customers may be responsible for the direct cost of returning goods where permitted by applicable law and where this has been communicated appropriately before purchase.

For complete instructions, please refer to our Shipping & Returns Policy or contact KOVA Customer Care before returning an item.

REFUNDS

Where a refund is due, KOVA will process the refund in accordance with applicable consumer law and our Returns Policy.

For qualifying cancellations, UK regulations generally require reimbursement within 14 days of the relevant return/cancellation conditions being met.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by applicable law.

Please allow additional time for your bank or payment provider to process the refund

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or different from the product you ordered, please contact KOVA Customer Care as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging where applicable

We will review the matter and work with you to provide an appropriate solution in accordance with your statutory rights and applicable consumer law.

CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate information when placing an order, including:

Full name
Delivery address
Email address
Contact information
Payment information

Please review your information carefully before completing your purchase.

If incorrect information is provided, please contact KOVA Customer Care as soon as possible.

INTELLECTUAL PROPERTY

All content displayed on the KOVA website, including but not limited to:

Brand name
Logos
Product imagery
Photography
Text
Graphics
Website design
Other original content

is owned by or licensed to KOVA and may not be copied, reproduced, modified, distributed or commercially used without prior written permission

WEBSITE USE

The KOVA website is intended for personal and lawful use.

Customers must not use the website for fraudulent, unlawful or abusive purposes, attempt to interfere with its operation, or attempt to gain unauthorised access to any part of the website or its systems.

PRIVACY & PERSONAL INFORMATION

KOVA respects the privacy of its customers.

Personal information provided during the shopping experience is handled in accordance with our Privacy Policy and applicable data protection requirements.

For detailed information regarding how personal information is collected, used and protected, please refer to our Privacy Policy.

POLICY UPDATES

KOVA may update these Store Policies from time to time to reflect changes to our services, website, business operations or applicable legal requirements.

The latest version will be published on this page with the corresponding update date.

CUSTOMER CARE

Our Customer Care team is available to assist with questions regarding:

Orders
Products
Delivery
Returns
Refunds
Payments
General enquiries

When contacting us about an existing order, please include your order number whenever possible so that we can assist you efficiently.

KOVA is committed to providing a thoughtful, professional and attentive customer experience.

CONTACT KOVA

For questions or assistance, please contact KOVA using the official contact details provided on our website.

We aim to respond to customer enquiries as promptly as reasonably possible.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments